Site Monitor/Customer Service Agent, Spanish

DESCRIPTION:

The Nickelodeon Virtual Worlds Group creates and operates Nickelodeon’s virtual worlds and massively multiplayer online (MMO) game experiences for kids and family audiences. Our worlds include the iconic Neopets, now celebrating its 11th year, Petpet Park, a virtual-lifestyle world spinning off from Neopets lore, and coming soon, Monkey Quest, an original action-adventure massively multiplayer online game, with more MMOs in development.

We are searching for a talented and experienced individual to provide monitoring and customer support to all of Nickelodeon Virtual Worlds products (presently Neopets, Petpet Park and Monkey Quest). This is a work from home position that can be performed from anywhere in the US. Monitoring responsibilities include working in our various administrative filters which flag inappropriate content and taking action as needed. The Site Monitor/CSA, Spanish will also be expected to provide site support in the most efficient manner possible while maintaining the highest level of customer service.

General Responsibilities:

  • Monitoring various filters and live messages on our Spanish Language sites
  • Receiving reports and taking appropriate actions
  • Escalating issues as needed according to Nick Kids and Family Virtual Worlds policies
  • Providing support to end users regarding billing, technical support, and general game play
  • Documenting actions taken to resolve issues for customer base
  • Relaying and escalating any issues as needed

REQUIREMENTS:

Qualifications:

  • Calm demeanor and pleasant attitude toward customers
  • Highest ethical standards and level of integrity
  • 3+ years experience working in a customer service environment
  • 18+ years of age, and must pass stringent background check

Required Skills:

  • Excellent grammar, use of punctuation and spelling are required
  • Ability to work independently, and escalate site issues without supervision
  • Fluent in both Spanish and English
  • Ability to self manage time in a work-at-home environment
  • The ability to communicate clearly with both technical and non-technical team members
  • The ability to translate complex technical issues into consumer friendly responses
  • Ability to remain calm and rational in highly stressful, volatile, and visible situations
  • Experience with MS Office software (Outlook, Word, Excel)

Desired Skills:

  • In-depth knowledge of our brand and products – particularly Petpet Park and Neopets
  • Experience with COPPA, children’s privacy, and child safety
  • Experience with online culture and trends

Please note that evenings, weekends, and holidays may be required – a flexible schedule is a must. If you have a user account with us, please reference your username in your cover etter.

Company Information: MTV Networks
Contact Information: Apply Online

URL: HomeJobStop

Selenium Ninja (Web Developer for Automated Testing)

DESCRIPTION:

LetMeGo is the most advanced lodging service on the web, built by world travelling, ninja-grade coders. We have a powerful testing platform that make sure our software works properly all the time. You will be responsible for updating and maintaining this platform up and running by recording use cases using Selenium, CakePHP, Javascript, and JQuery. You will learn about software development methodologies, architecture, frameworks, software testing, and more.

If you refer someone to us and we hire them, we’ll give you a USD 1,000 cash reward payable after the three-month testing period.

LetMeGo is a rapidly growing company. We have a presence in over 4,000 destinations in 110+ countries. We are disrupting an industry and you can help!

Responsibilities

  • You will be responsible for coding, recording, and updating hundreds of test cases
  • You will invest a significant amount of time coding in PHP and Javascript using the frameworks CakePHP, JQuery, and Selenium.
  • You will use the RRapido Methodology (a custom flavour of agile development and RUP)
  • You will be learning about and modifying the code and architecture behind LetMeGo — we call it “The BookingMarkets Engine”
  • To learn more about the way we document use cases and test cases check out this post and this post.

REQUIREMENTS:

Requirements

Successful candidates must:

  • Have basic coding skills or better
  • Be very smart (seriously)
  • Have a great sense of humour
  • Be capable of reading English (writing and speaking are not required)

While not required, knowledge in these areas is considered highly relevant:

  • Relevant experience
  • JavaScript
  • PHP
  • CakePHP
  • jQuery
  • Agile development

Company Information: LetMeGo
Contact Information: jobs@letmego.com

URL: HomeJobStop

Art Director

DESCRIPTION:

ABOUT LIMBIC

(Why You Want to Work With Us)

Limbic is a little bit like SEAL Team Six. We take on impossible missions and with a crazy-small team we’ve managed to surpass even Angry Birds to reach the coveted #1 Top Grossing spot with our latest game, Zombie Gunship. Our award-winning debut game TowerMadness is widely regarded as one of the best strategy games on the iPhone and iPad with over seven million players to date. Each of our games has graced the Top 5 on the App Store charts. We manage to do this because we’re ninjas, and because we only work with ninjas.

(What We’re Like)

We’re doers. Everyone on the team serves a purpose. We don’t have idea guys and we don’t have big-picture guys. We’re haven’t taken external funding because we want to call all the shots and build games we’re passionate about. Our focus is execution and while this all may seem a bit clichéd we take it seriously and we feel the results speak for themselves.

(Our Approach)

With our “German engineering”, we built one of the first high performance 3D engines on the iPhone for our first title, and we continue to innovate and surprise our users with what we can do with every release. Our commitment to the bleeding edge in technology, graphics, gameplay, sound, and polish is what got us where we are. We are uncompromising in our expectations of quality. If the game’s not good enough, it doesn’t ship.

(Sound like a good fit?)

We’re looking for more people like us. If you think you’re fit to join our team and rappel from virtual helicopters into one of the most competitive markets known to man, then we want to hear more about you.

Limbic is based in the US, but operates virtually with team members across the world.

ABOUT THE POSITION
As art director, you’ll be responsible for ensuring that Limbic goes above and beyond the visual and creative expectations of our users. In this role you will:

  • Build and run a world-class art team
  • Be a producing member of the team
  • Manage the asset pipeline for several games simultaneously
  • Drive art direction and concept design for our key titles
  • Develop the visual styles for our games
  • Establish style guides where appropriate
  • Enjoy flexible hours and work from anywhere
  • Have the best job in the world (just like us)

REQUIREMENTS:

REQUIREMENTS

  • 10+ years experience in the game industry
  • Lead artist / art director on multiple shipped AAA titles
  • Strong illustration and production skills
  • The ability to effectively collaborate with game designers and programmers
  • Skill in managing a diverse group of artists
  • Pragmatism and the ability to prioritize work and meet deadlines
  • Understanding of art pipelines and game engines
  • Experience in developing a unique and cohesive visual style
  • Self-motivation, good communication skills, and a great team-player attitude

PLUSES

  • Direct experience with iOS products
  • Experience with Agile development methods
  • Experience with branding and marketing collateral

Company Information: Limbic
Contact Information: jobs@limbic.com

URL: HomeJobStop